Crisis Management
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability, and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
Workshop Objectives:
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Identify concerning behaviors
- Know what a trigger is and how it may escalate
- Understand the proper response to an event
Course Outline
Module One: Getting Started
Module Two: Crisis
Module Three: Workplace Violence
Module Four: Myths
Module Five: Escalation
Module Six: Concerning Behaviors
Module Seven: Domestic Violence Indicators
Module Eight: Triggers of Workplace Violence
Module Nine: Conflict Dangers
Module Ten: Response
Module Eleven: Strategies
Module Twelve: Wrapping Up