Telephone Etiquette
Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike. These and other events can become more easily managed with this great workshop.
With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.
Workshop Objectives:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Module One: Getting Started
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up