Appreciative Inquiry

Workplace Essentials OverviewCourse Outline / TopicsOverview Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people. Through positive questioning, people will be directed to move in a positive direction. Recognizing the strengths and values of [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Through our Business Acumen workshop your participants will improve their judgement and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions, no matter how small, can have an effect on the bottom line. Your participants will increase their financial literacy and improve [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organisation. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Change is a constant. All around us, technologies, processes, people, ideas, and methods change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.  The [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is made. With our “Non-Telephone [...]

Workplace Essentials OverviewCourse Outline / TopicsOverview Every organisation is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.  With our “Cybersecurity” workshop, your participants will discover the [...]