In the facilities management (FM) function, use of a balanced scorecard enables companies to evaluate the performance of their external providers against multiple criteria (Figure 1), help set alignment and focus, identify improvement opportunities, enhance performance reporting, and conduct constructive discussions with their FM providers. In a sense, the balance scorecard process for FM service […]
How does a large, diverse, and dynamic Facility respond to the constant requests for new and additional space? This is one of main parts of Facilities Management: Space Planning. The facility planning role involves programming, working to understand how the space was used previously, the current status of the space, and what the future plan is […]
The British Institute of Facilities Management (BIFM) defines Facilities Management (FM) as: ‘The integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of the client’s primary activities.’ FM can also be defined as the provision of services that support a client’s wider business activities, and allow that […]
With increased Process & systems within facilities management function, there is a need for facilities manager to constantly monitor the trends to analyse the broad spectrum of categories in Facilities Management. Today the key challenge for facilities manager is to build a Metric driven function where data influence decision making. Carly Fiorina, former chief executive […]
Effective facilities management is vital to the success of many organisations. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to-day level, effective facilities management provides a safe and efficient working environment – essential to the performance of any business. Facilities management is not just a task but […]
I was sitting in a café in Brisbane and we were having an end of week catch up with my office. As I was enjoining my tea, I noticed the interesting way the coffee shop was built into the corner of the building and how it utilised every part of the space. Someone came up […]
Digital Revolution In the 1980s, with the introduction of computers, a 4-day work week was envisaged in the future. Today enabled by technology, we are able and we need to compete globally. Your day may start with a 6 am call to Australia and a 10 pm call to America. Your new client in UAE […]
During a visit to the home of a friend of mine who happened to be a pediatrician, I was privileged to be an active listener in a conversation between a close doctor friend and his patient who also happened to be a friend. For about an hour, the patient kept complaining about how much money […]