When speaking, your comportment is as important as the words coming out of your mouth. It doesn’t matter how great your product or marketing skills, poor body language will lose you sales. Fortunately, body language can be improved. Below are a few ways you can instantly improve your body language and customer relationship: Nervous hands […]
Chemicals are a part of our daily lives but are laced with many hazards. When used properly and in the way they were created for, most chemicals are safe and actually make life easier for us. Improper use leads to different degrees of injuries and loss. Here’s how you can protect yourself and your team […]
Super Facility Manager A look at the definition of the term Facility Management gives one a good idea that this is not the typical walk in the park kind of job. The International Facility Management Association (IFMA), for example, defines it as “a profession that encompasses multiple disciplines to ensure the functionality of the built […]
“The safety of the people shall be the highest law” – Marcus Tullius Cicero (Roman Philosopher) Getting the best out of your workforce is not always a matter of throwing more money at them or having strict monitoring policies and procedures in place. It would not be farfetched to say that every worker would value […]
Brief History of Facility Management The origin of Facility Management can be traced to the Era of scientific management and explosion in office administration, the introduction of computers in workplaces in 1960s and the energy crises highlighted the importance of cost of space (bifm.org.uk, 2011). Following these catalytic events, Since late 1980s, FM has gradually […]
Critical environments can include operational buildings, or areas within buildings, such as data centres, hospitals, manufacturing plants, and trading floors (such as a stock exchange) among others. Critical facilities are the systems that support the effective and efficient operation of these environments. These systems include, but are not limited to: electrical infrastructure, BMS and monitoring systems, UPS equipment, […]
An important component of facility management (FM) is the administration of managed security services. It is key not only to safeguard the facility but also to its operation and profitability. However, in order to understand some of those areas, it is necessary to define “managed security services” due to the various definitions that exist. In […]
Evolution of Facilities Management Ask any FM and they will tell you that the face of Facilities Management has changed greatly over the last decade, resulting in businesses no longer looking at the financial cost of support Departments in general as money through gritted teeth. For those unaware, Facilities Management is, of course, a profession […]
Facility Managers should try to maintain a significant role in Business Continuity – they manage the 2nd largest and most important business “assets” (after IT) on which day-to-day business operations rely. Many Facilities Management (FM) departments are often not included from the planning process, either because BIA surveys skew a focus toward IT dependencies and […]
FM services can be outsourced on insourced. One way or another you must have a scope of work, a set of information in order to know what is needed, when, how, by whom…to have a documented process of operations and management. This SOW should include: Assets inventory: a clear and accurate list of location, buildings […]